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Automatic suspension


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Aftar that exploit, at cron time whmcs is suspending an account on a server. There are 2 others on same server but always suspending the same one.

I checked but there were never any cancellation requests.


Overdue on Payment


I checked but payment is not overdue and invoice paid.


Why is this happening?

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  • WHMCS Support Manager


It's the next due date of the product that determines when a suspension/termination occurs. So if the product has a next due date in the past then that would be what triggered this suspension/termination and not having any open invoices wouldn't change that. If your intention by cancelling an invoice was to give a free month then you would need to adjust the products next due date forward a cycle as well accordingly.


Please also ensure you have not unintentionally enabled the Setup > Products/Services > Products/Services > Edit > Pricing tab > Auto Terminate/Fixed Term option, as that would cause accounts to be terminated.


If neither situations are the applicable please review Utilities > Logs > Activity Log at the time of suspension/termination as that should provide a clue to what happened.

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