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Product/Service missing in Client Profile


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In WHMCS admin I can see Product/Service listed in client summary, I can also see the Products in the drop-down list in Client Profile page.


The problem is that the Product/Service is missing in the Clients Profile details section - see attached image. If I click save changes in the hope of fixing, the above Products in the drop-down list is removed and the product is also removed from client login area.


I've just updated from 5.0.8 to version 5.1.10 with latest patch for exploit.


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  • WHMCS Support Manager


Please ensure the register_globals is OFF in your PHP configuration. If that's already the case, run the following query on your WHMCS database:


SELECT *FROM 'tblhosting' WHERE packageid = '0';

It should return 0 results. If you get any results, it means you have orphaned services (ie. a service without a product).


You'll need to go through the results and adjust the packageid value to the correct value form tblproducts.id.

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