Product/Service missing in Client Profile

[PDS]

In WHMCS admin I can see Product/Service listed in client summary, I can also see the Products in the drop-down list in Client Profile page.

 

The problem is that the Product/Service is missing in the Clients Profile details section - see attached image. If I click save changes in the hope of fixing, the above Products in the drop-down list is removed and the product is also removed from client login area.

 

I've just updated from 5.0.8 to version 5.1.10 with latest patch for exploit.

[WHMCS John]

Hi,

Please ensure the register_globals is OFF in your PHP configuration. If that's already the case, run the following query on your WHMCS database:

 

SELECT *FROM 'tblhosting' WHERE packageid = '0';

It should return 0 results. If you get any results, it means you have orphaned services (ie. a service without a product).

 

You'll need to go through the results and adjust the packageid value to the correct value form tblproducts.id.