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Email Pipe not changing status


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I am been trying to figure this out for days. When my employees reply to a support ticket it replies and enters the information into the ticket. However it does not change the status of the ticket. Because of this I have 200 support tickets sitting with a 'Open' status. Is there a setting I am missing or will i have to set the system to automatically close open tickets, which i really do not want to do.

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  • WHMCS Support Manager


When a member of staff replies to a ticket it should change the status to "Answered".


Do you have any custom hooks or addons that might be changing the status automatically?


If you temporarily enable Setup > General Settings > Other tab > SQL debug, reproduce the problem, do you see any SQL errors in Utilities > Logs > Activity Log.

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