cwdgservices Posted September 25, 2013 Share Posted September 25, 2013 I am been trying to figure this out for days. When my employees reply to a support ticket it replies and enters the information into the ticket. However it does not change the status of the ticket. Because of this I have 200 support tickets sitting with a 'Open' status. Is there a setting I am missing or will i have to set the system to automatically close open tickets, which i really do not want to do. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 26, 2013 WHMCS Support Manager Share Posted September 26, 2013 Hi, When a member of staff replies to a ticket it should change the status to "Answered". Do you have any custom hooks or addons that might be changing the status automatically? If you temporarily enable Setup > General Settings > Other tab > SQL debug, reproduce the problem, do you see any SQL errors in Utilities > Logs > Activity Log. 0 Quote Link to comment Share on other sites More sharing options...
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