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Zero dollar invoices showing as 'unpaid'


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We have quite a few customers that we give complementary service to, but still need to keep an account open for them for our records. I set up a promotion code for them so we can still list which package they are on and just cancel out the cost with the promo, however, it is sending 'unpaid' invoices for $0. Is there any way to automatically mark invoices for $0 as paid?

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When an invoice with a 0.00 total is generated it should be marked paid as soon as it's generated.

Please review Utilities > Logs > Activity Log at the time of invoice generation and that should shed some light on what's happening.


The log shows:


09/02/2013 02:00

Created Invoice - Invoice ID: 572





This invoice is $39.99 with a $-39.99 promo credit, bringing the balance to $0.



I have no idea where to look for any more data so you'll have to be patient with me. What should my next step be?

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  • 10 months later...

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