costlow Posted August 31, 2013 Share Posted August 31, 2013 We have quite a few customers that we give complementary service to, but still need to keep an account open for them for our records. I set up a promotion code for them so we can still list which package they are on and just cancel out the cost with the promo, however, it is sending 'unpaid' invoices for $0. Is there any way to automatically mark invoices for $0 as paid? 0 Quote Link to comment Share on other sites More sharing options...
Alex - Arvixe Posted August 31, 2013 Share Posted August 31, 2013 What version of WHMCS are you using? Sounds like a bug to me. In my install I have several $0 invoices (as a result of a "free trial" coupon) and they are automatically marked as paid & accounts setup. 0 Quote Link to comment Share on other sites More sharing options...
costlow Posted September 1, 2013 Author Share Posted September 1, 2013 What version of WHMCS are you using? Sounds like a bug to me. In my install I have several $0 invoices (as a result of a "free trial" coupon) and they are automatically marked as paid & accounts setup. I am running v5.2.6 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 3, 2013 WHMCS Support Manager Share Posted September 3, 2013 Hi, When an invoice with a 0.00 total is generated it should be marked paid as soon as it's generated. Please review Utilities > Logs > Activity Log at the time of invoice generation and that should shed some light on what's happening. 0 Quote Link to comment Share on other sites More sharing options...
costlow Posted September 4, 2013 Author Share Posted September 4, 2013 Hi,When an invoice with a 0.00 total is generated it should be marked paid as soon as it's generated. Please review Utilities > Logs > Activity Log at the time of invoice generation and that should shed some light on what's happening. The log shows: 09/02/2013 02:00 Created Invoice - Invoice ID: 572 System This invoice is $39.99 with a $-39.99 promo credit, bringing the balance to $0. I have no idea where to look for any more data so you'll have to be patient with me. What should my next step be? 0 Quote Link to comment Share on other sites More sharing options...
Webper Posted July 24, 2014 Share Posted July 24, 2014 I know this is an old thread but has this issue been resolved or addressed? Maybe a forum post somewhere else? I'm still having this issue myself on v5.3.8. Invoices with zero balances are marked as unpaid. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 25, 2014 WHMCS Support Manager Share Posted July 25, 2014 Hi, What entries do you see under Utilities > Logs > Activity Log at the time of invoice generation? 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.