Trouble with automated invoice generation and auto-CC processing

[costlow]

I have noticed that our recurring invoices don't get generated until I click the "Generate Due Invoices" option on the main page and that our auto-pay customers aren't charged unless I click the "Attempt CC Captures" right below that. I'm sure I'm just missing a setting somewhere, but is there an easy way to correct this?

 

In the "Credit Card Charge Setting" the "Process Days Before Due" is set to "0" because we want it to charge on the due date. Is this accurate, or could that be part of the problem?

[SeanP]

Do you have the cron job configured? You need to schedule a cron job to execute the cron.php file, under your admin folder. You will also need to setup a cron job for syncing domains (if you sell domain registrations). The file for syncing domains is called domainsync.php, and is under the crons folder.

 

Admin cron job:

http://docs.whmcs.com/Crons

 

Domain sync cron job:

http://docs.whmcs.com/Domains_Tab#Domain_Sync_Enabled

 

Sean

[WHMCS John]

Hi,

I'm inclined to agree with SiteOx, the problem is probably that your cron job isn't running. Please start your troubleshooting at http://docs.whmcs.com/Invoicing_Issues