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Users cannot change their passwords..


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Hi there. I'm running the latest whmcs, but several customers reported that although they click the link they receive in their emails and get a reply that their new password was sent to them, they never receive it!

However, they receive it if I use the admin option "reset and send password.."


is there a known issue with the mailing of passwords?

Thanks, -t

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check out the thread below, but basically there isn't a problem with WHMCS, you just need to update your templates - the new password isn't mailed to them... they are sent an email with a link where they can enter their new password and then they receive a second email confirming that its been changed.



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