tkalfaoglu Posted August 14, 2013 Share Posted August 14, 2013 Hi there. I'm running the latest whmcs, but several customers reported that although they click the link they receive in their emails and get a reply that their new password was sent to them, they never receive it! However, they receive it if I use the admin option "reset and send password.." is there a known issue with the mailing of passwords? Thanks, -t 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted August 14, 2013 Share Posted August 14, 2013 check out the thread below, but basically there isn't a problem with WHMCS, you just need to update your templates - the new password isn't mailed to them... they are sent an email with a link where they can enter their new password and then they receive a second email confirming that its been changed. http://forum.whmcs.com/showthread.php?77162-Password-resets-not-getting-through-to-users-Help 0 Quote Link to comment Share on other sites More sharing options...
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