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Client Area hanging in a Loop

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  • 2 months later...
  • 3 weeks later...

The Problem is still there.


I changed many times between Admin and Customer Accounts (login as Client over Admin Interface), i logged of and logged in over the Website directly in my Account, and then i Switched to another user sometime it doesn't work and the client area is hanging in a loop.

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  • 1 month later...

I Think i found the Issue.


We have an SSL Certificate and entered the Data in WHMCS. So we set an Non HTTPS URL and a HTTPS URL - our Adminarea are secured by SSL and the Frontend not always.


After i became this error again, i changed all URLs to HTTPS and forced a HTTP URL with htaccess to HTTPS - after my changed the Problem are solved without deleting "Website Settings" in Firefox. Actually i dont have this error again.


I think its a cookie problem with URLs because of HTTP and HTTPS.

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General Settings -> General:

- Domain: http://domain.tld/

- WHMCS System URL: http://domain.tld/

- WHMCS SSL System URL: https://domain.tld/


General Settings -> Security:

- Admin Force SSL Access: True

- Disable Session IP Check: True


And now you have to click from Admin Area to Client Area, login with an Account in the Client Area, change back to Admin Area, login to another user via Admin Area, go to Client Area log off, change back to Admin Area, change to Client Area, get back to Admin Area, login in with an User through Admin Area, go back to Admin Area, login in as another User, log off, Close Browser, Open Browser, order something, get back to Admin Area etc.....


In Short: "You have to use WHMCS to get this Problem".


Often you get this Problem after a few Days, i login via aWHMCS, via Opera Browser on Smartphone, with my Laptop and with my PC - i also have many devices who is use WHMCS with.


I can not say exactly how you can reproduce this.

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