tumble Posted May 1, 2013 Share Posted May 1, 2013 Has been in the Queue for 2 days. Is anyone going to look at it? Thanks 0 Quote Link to comment Share on other sites More sharing options...
alinford Posted May 2, 2013 Share Posted May 2, 2013 I also have a couple of tickets that have had no response - one for for a week, the other for 2 days. What is the best way to deal with this? 0 Quote Link to comment Share on other sites More sharing options...
Infopro Posted May 2, 2013 Share Posted May 2, 2013 Hi tumble, you replied to your own ticket twice after posting it originally. It looks like it's answered when you do, you answered it. I'm pretty sure there's a message just before you open a ticket about this. alinford, if you'll let me know what the ticket ID is, I'll see if I can get someone to take a look at all of these. Thanks 0 Quote Link to comment Share on other sites More sharing options...
alinford Posted May 2, 2013 Share Posted May 2, 2013 The one I am most concerned with is #JRB-973903. Liam has been working with me on this going all the way back to 16/04, but I have not heard from him in a week. I have updated the ticket multiple times, since it involves several things that were broken in the update, and he may be still working on it, but radio silence for a week on something that was broken during the update to 5.2.4 is frustrating. 0 Quote Link to comment Share on other sites More sharing options...
tumble Posted May 2, 2013 Author Share Posted May 2, 2013 Hi tumble, you replied to your own ticket twice after posting it originally. It looks like it's answered when you do, you answered it. I'm pretty sure there's a message just before you open a ticket about this. alinford, if you'll let me know what the ticket ID is, I'll see if I can get someone to take a look at all of these. Thanks I see no replys in the ticket. Thanks Frank 0 Quote Link to comment Share on other sites More sharing options...
DavidBee Posted May 2, 2013 Share Posted May 2, 2013 He is saying. Your ticket was shown as OPEN. YOU replied twice, and is now set as Customer reply. The reason this matters is that it looks like a staff member would have already provided you with an initial reply and started to look at your issue. Also I'm assuming from Infopros reply the answer to your ticket was on the page your submitted the ticket. Can't remember the exact layout of the submit ticket page but i'm sure they are some quite bold messages in your face. 0 Quote Link to comment Share on other sites More sharing options...
Infopro Posted May 2, 2013 Share Posted May 2, 2013 Actually, the "Ticket Submission Suggestions" message, mentioning "bumping" tickets, is directly under the box where you type your ticket details. Thanks for the ticket ID, alinford. Ticket #QMM-639386 has been responded to and it appears to be a firewall issue. 0 Quote Link to comment Share on other sites More sharing options...
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