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Problem with Merchant Facility - The following errors occurred: 1


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Hi Guys,


I am a little stumped here, I have had an open ticket for 24 hours with whmcs support and they have not got to it yet but am reaching out to you guys to see if you have experienced this before.


I added securepayau as a credit card gateway as i was recently got setup with them and everytime i attempt to process a transaction i get a response The following errors occurred: 1 on the customer login area and nothing hits the payment gateway log.


What i want to know is how do i even troubleshoot this problem?


Does anyone have any ideas or input as i am struggling with this one since everything is coded.




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Tells us that's something isn't right with your setup. It was System Module Debug Log you enabled? [Enable Debug Logging]


Maybe turn on PHP errors as well in general settings.


Are you using a customised template/theme? If so, try a standard template/theme to rule that out.

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This may show your error... in your template directory creditcard.tpl you will find this code

{if $errormessage}
   <div class="alert alert-error">
       <p class="bold">{$LANG.clientareaerrors}</p>

change {$errormessage} to {$errormessage|print_r}


Make sure you change it back after.


Also it looks like you need to update your pdfinvoice addon module... V2.1 is available.

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  • 7 months later...

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