Problem with Merchant Facility - The following errors occurred: 1

[rackcentral]

Hi Guys,

 

I am a little stumped here, I have had an open ticket for 24 hours with whmcs support and they have not got to it yet but am reaching out to you guys to see if you have experienced this before.

 

I added securepayau as a credit card gateway as i was recently got setup with them and everytime i attempt to process a transaction i get a response The following errors occurred: 1 on the customer login area and nothing hits the payment gateway log.

 

What i want to know is how do i even troubleshoot this problem?

 

Does anyone have any ideas or input as i am struggling with this one since everything is coded.

 

Regards

Shaun

[Damo]

Try turning on module logging and see what appears in there.

[rackcentral]

Hi Damo,

 

Turned that feature on and tried to perform the transaction a few times - no log is created nor shows up in the module logging area.

 

What does this tell us?

 

Shaun

[Damo]

Tells us that's something isn't right with your setup. It was System Module Debug Log you enabled? [Enable Debug Logging]

 

Maybe turn on PHP errors as well in general settings.

 

Are you using a customised template/theme? If so, try a standard template/theme to rule that out.

[rackcentral]

Hi Damo,

 

I have enabled both options including php errors and no difference.

Additionally I changed the theme back to default to test and same result.

 

I have attached a screenshot showing you what i see when processing an invoice

 

This has stumped me

 

[sparky]

This may show your error... in your template directory creditcard.tpl you will find this code

{if $errormessage}
   <div class="alert alert-error">
       <p class="bold">{$LANG.clientareaerrors}</p>
       <ul>
           {$errormessage}
       </ul>
   </div>
{/if}

change {$errormessage} to {$errormessage|print_r}

 

Make sure you change it back after.

 

Also it looks like you need to update your pdfinvoice addon module... V2.1 is available.

[rackcentral]

Hi Sparky,

 

I have performed as you said but all it did was add another 1 to the error output.

 

I attached a screenshot

 

 

Thanks for pointing out the upgrade - once this is all sorted i will get to that

[rackcentral]

Anyone else have any ideas on this - i think i have covered everything that we can actually do. it maybe up to whmcs support to provide a fix.

[rackcentral]

Just wanted to let everyone know that this issue was caused by the kayako integration which broke the whmcs hooks.

 

I did a fresh install and got it working and proceeded to install all modules until it broke.

 

Thanks for your help everyone

 

Shaun

[ThumbtackMedia]

Thanks rackcentral!

 

I've been pulling my hair out on this for nearly 3 days. You saved my bacon.

 

Cheers,

 

A.