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Auto lfd abuse ticket


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right now when i receive an email from lfd telling me that one of the customers employees has been blocked due to incorect logins i need to generate an abuse ticket and input the log info is there a way using either pop3 or even piping to have whmcs generate a ticket to the admin email addresses on file for that domain i.e. lfd sends an email to whmcs, whmcs looks at the domain of the email address thats having the issues, then looks up the contact info for that customer and generates an abuse ticket from a predefined reply and add this data from lfd at the end

 

see below for a sample email that i currently receive

 

Time: Thu Jan 31 10:53:24 2013 -0800

Account: employee@domain.com

Application: pop3d

IP: xxx.xxx.xxx.xxx (US/United States/c-xxx-xxx-xxx-xxx.hsd1.ca.comcast.net)

Logins: 61

Interval: 3179

Allowable: 60 logins per hour in 3600 second interval

Flushed in: 421 seconds

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right now when i receive an email from lfd telling me that one of the customers employees has been blocked due to incorect logins

...

see below for a sample email that i currently receive

 

...

Allowable: 60 logins per hour in 3600 second interval

Flushed in: 421 seconds

Though it doesn't help with your issue, that's not an incorrect login block, it's logging in too many times in an hour to his email account. It self corrects, resetting at the end of that hour ("Flushed in: 421 seconds", which is 7 minutes or so). This is generally a result of an overzealous phone. ;)

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