webadpro Posted January 26, 2013 Share Posted January 26, 2013 Hi, Is there a reason why the account of multiple client gets set as inactive automatically? Thanks 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted January 26, 2013 Share Posted January 26, 2013 WHMCS Sets them to inactive during each cron run if they have no product/service. 0 Quote Link to comment Share on other sites More sharing options...
webadpro Posted January 27, 2013 Author Share Posted January 27, 2013 Is there a way to exclude some users from that? Some of our users do not use any product or service. But we only create invoice for them. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 30, 2013 WHMCS Support Manager Share Posted January 30, 2013 Hi, Not currently, but this should be added in 5.2. As a workaround you could create a free, hidden product to add to the client's account to keep them active. Docs link: http://docs.whmcs.com/Client_Management#Changing_a_Clients_Status 0 Quote Link to comment Share on other sites More sharing options...
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