gakuse Posted January 2, 2013 Share Posted January 2, 2013 WHMCS seems to be very unstable and encountered error frequently. I would need to refresh one to few times in order to see the page. Sometimes refresh doesn't even work... Below is the error which I had encountered: Forbidden You don't have permission to access /clients/master/configgeneral.php on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Apache/2.2.23 (Unix) mod_ssl/2.2.23 OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 mod_perl/2.0.6 Perl/v5.8.8 Server at removed Port 443 Below is the error log from cpanel: [Wed Jan 02 10:17:47 2013] [error] [client 175.156.205.121] File does not exist: /home/websg/public_html/403.shtml, referer: https://removed/clients/master/ [Wed Jan 02 10:17:47 2013] [error] [client 175.156.205.121] client denied by server configuration: /home/websg/public_html/clients/master/configgeneral.php, referer: https://removed/clients/master/ [Wed Jan 02 10:17:45 2013] [error] [client 175.156.205.121] File does not exist: /home/websg/public_html/403.shtml, referer: https://removed/clients/master/ [Wed Jan 02 10:17:45 2013] [error] [client 175.156.205.121] client denied by server configuration: /home/websg/public_html/clients/master/configgeneral.php, referer: https://removed/clients/master/ [Wed Jan 02 10:17:44 2013] [error] [client 175.156.205.121] File does not exist: /home/websg/public_html/403.shtml, referer: https://removed/clients/master/ [Wed Jan 02 10:17:44 2013] [error] [client 175.156.205.121] client denied by server configuration: /home/websg/public_html/clients/master/configgeneral.php, referer: https://removed/clients/master/ [Wed Jan 02 10:17:40 2013] [error] [client 175.156.205.121] File does not exist: /home/websg/public_html/403.shtml, referer: https://removed/master/ Please help~ Thanks~ 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 3, 2013 WHMCS Support Manager Share Posted January 3, 2013 Hi, As you can see from the logs, some part of your server configuration is blocking the page from loading and returning the 403 Error: client denied by server configuration As this is not a WHMCS issue I recommend asking your server admin/hosting provider to investigate and resolve this intermittent server issue. 0 Quote Link to comment Share on other sites More sharing options...
Troy Posted January 3, 2013 Share Posted January 3, 2013 Probably mod_evasive with settings that are too restrictive if you can sometimes see the page and sometimes not. 0 Quote Link to comment Share on other sites More sharing options...
gakuse Posted January 3, 2013 Author Share Posted January 3, 2013 Hi,As you can see from the logs, some part of your server configuration is blocking the page from loading and returning the 403 Error: As this is not a WHMCS issue I recommend asking your server admin/hosting provider to investigate and resolve this intermittent server issue. Hi John, but I can see the pages most of the time and sometimes it is not showing. And if i enable restricted directory in cpanel for my admin link, the problem is even worse. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted January 3, 2013 Share Posted January 3, 2013 Gakuse, Please submit a ticket with us at http://whmcs.com/get-support & PM me the ticket number. I'll help you out. 0 Quote Link to comment Share on other sites More sharing options...
gakuse Posted January 3, 2013 Author Share Posted January 3, 2013 How do i support a ticket? My whmcs license is bundled in my vps from GoDaddy. 0 Quote Link to comment Share on other sites More sharing options...
Troy Posted January 4, 2013 Share Posted January 4, 2013 (edited) This isn't going to be a WHMCS problem from the way the behavior is being described. I give it 99% probability that this is either mod_qos or mod_evasive limiting frequent page hits--and the settings simply need to be tuned better. If you have root access to the server, and apache is installed in the typical location, run this and see if qos_module or evasive20_module show up in the output: /usr/local/apache/bin/apachectl -t -D DUMP_MODULES Once you know which is active you can look through the apache configuration to see if there are module settings you can tweak to loosen the restrictions, or you can comment out the appropriate LoadModule line in httpd.conf or whatever include file it's in to disable the module (restart apache after). Edited January 4, 2013 by Troy 0 Quote Link to comment Share on other sites More sharing options...
Shahin Posted June 14, 2020 Share Posted June 14, 2020 solved by disable MODSECURITY role 07_XSS_XSS.conf made by COMODO ModSecurity Apache Rule Set 0 Quote Link to comment Share on other sites More sharing options...
megaprovedor Posted January 4, 2021 Share Posted January 4, 2021 I have the same problem, here I imported using the latest version of ImportAssist, from a WHMCS 7.6 to WHMCS 8.0.4.Only on some clients I can't login as they do, the same error appears. 0 Quote Link to comment Share on other sites More sharing options...
megaprovedor Posted January 4, 2021 Share Posted January 4, 2021 We followed the tip, we verified that these users did not have their passwords imported from the old database. Then executed: UPDATE `tblusers` SET` password` = 'new-default-password' WHERE `password` =" "; Solved 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.