WHMCS shows the server IP instead of Admin or Client IP !

[musti19]

Hello,

since i moved my whmcs installation to a new server,

whmcs logs, user & admin logins with the IP of WHMCS Server.

 

Where can be the problem?

 

thank you

[WHMCS Chris]

Hello,

This sounds like an issue with the PHP or the Webserver. WHMCS uses PHP's REMOTE_ADDR function to display the connecting IP: http://php.net/manual/en/reserved.variables.server.php

 

You may want to contact your Hosting Provider for assistance regarding PHP/WebServer configurations.

 

Note: From my experience, Nginx & Varnish running as a proxy against Apache have been known to cause this.

[musti19]

You're right. Im using Nginx&Varnish, is there a solution for this?

 

thank you

[WHMCS Chris]

You're right. Im using Nginx&Varnish, is there a solution for this?

 

thank you

 

Hello,

Nginx & Varnish are the actual cause of the problem. It would affect any PHP script using REMOTE_ADDR, so it's not something that WHMCS itself can resolve. I recommend contacting Nginx or Varnish support or looking on their forums for that answer.

[musti19]

thank you.. i look for a solution now, if i find can post here.

[musti19]

ok, i checked my system.

SERVER["REMOTE_ADDR"] is set correctly (Client/Visitor IP)

i checked via phpinfo and test.php

<?php

print ('Your IP is "'.$_SERVER['REMOTE_ADDR'].'". ');

?>

 

I think, WHMCS uses a another variable?

 

PS.: In wordpress are the ips correctly logged.

Edited January 2, 2013 by musti19

[WHMCS Chris]

Musti,

Could you open a ticket with us at whmcs.com/get-support and PM me the ticket number?