Luvmarks Posted January 29, 2013 Share Posted January 29, 2013 Did you figure this issue out? We are also having the same problem. 0 Quote Link to comment Share on other sites More sharing options...
Luvmarks Posted January 29, 2013 Share Posted January 29, 2013 My customers are getting the error "remote transaction failure. Please contact support" any ideas why? I'm not using the template files, just the gateway as normal credit card processing. When I look at the Stripe logs I'm getting this in the response body: error: message: "No such customer: cus_151PrIx9Och1rk" type: "invalid_request_error" param: "id" Did you figure this issue out? We are also having the same problem. 0 Quote Link to comment Share on other sites More sharing options...
lrosenblatt Posted February 8, 2013 Share Posted February 8, 2013 I'm perpetually getting "Remote Transaction Failure. Please Contact Support." 0 Quote Link to comment Share on other sites More sharing options...
jclarke Posted February 8, 2013 Author Share Posted February 8, 2013 Support is not provided in is thread, we do offer commercial support for this gateway module for $15 USD from our client area. 0 Quote Link to comment Share on other sites More sharing options...
Johanis Posted February 19, 2013 Share Posted February 19, 2013 Support is outstanding! .. He donated it to the community the community should donate back! I have a rather stupid question so im gonna take it to the support area.. but just wanted to give this module and jclarke the +vote it deserves. Johanis 0 Quote Link to comment Share on other sites More sharing options...
Troy Posted February 19, 2013 Share Posted February 19, 2013 Agreed, and $15 isn't nearly enough! We're using this module and it's working great. Joe has been very responsive to bug reports. Having the source code is just icing on the cake. 0 Quote Link to comment Share on other sites More sharing options...
thedangler Posted February 21, 2013 Share Posted February 21, 2013 If I want to use this with the external API how do I do that? Is it possible? M 0 Quote Link to comment Share on other sites More sharing options...
rdavis Posted February 23, 2013 Share Posted February 23, 2013 If I want to use this with the external API how do I do that? Is it possible? M In what application? 0 Quote Link to comment Share on other sites More sharing options...
thedangler Posted February 23, 2013 Share Posted February 23, 2013 I want to use the external API to make a new purchase. OR use the cart with Stripe js. Are there any detail instructions on how to do either of these? M 0 Quote Link to comment Share on other sites More sharing options...
jclarke Posted February 24, 2013 Author Share Posted February 24, 2013 When using this module if the client selects to pay with a credit card from the viewcart screen, on the next screen they are redirected to the credit card payment screen where they enter information collected using Stripe.JS. We don't yet offer support for taking the credit card information from the view cart page. If you wanted to collect the credit card information from another page besides the WHMCS checkout screens you would need to program that part yourself using stripe.js and save the stripe customer number in the WHMCS client database as the gateway id. After you have stored the gateway id you would then need to call the capture payment api method 0 Quote Link to comment Share on other sites More sharing options...
thedangler Posted February 25, 2013 Share Posted February 25, 2013 Thank you for the response. I have one more question bothering me. The cart right now makes me fill out all the information the CC information. Then when I click check out it takes me to creditcard.php. I fill in the CC info again and process the order but nothing happens. It remains on creditcard.php with no errors. And I'm slowly loosing my mind. M 0 Quote Link to comment Share on other sites More sharing options...
thedangler Posted February 28, 2013 Share Posted February 28, 2013 I have one more question. I've done the following.. "save the stripe customer number in the WHMCS client database as the gateway id. After you have stored the gateway id you would then need to call the capture payment api method" Do you mean the stripe customer id? if so I've done everything you said and it only worked after I passed the CC information to the client tbl. We are currently debating to buy your support or StripeXS... 0 Quote Link to comment Share on other sites More sharing options...
jclarke Posted February 28, 2013 Author Share Posted February 28, 2013 This thread is not for support since support this is something we charge for to help support the development of this module. 0 Quote Link to comment Share on other sites More sharing options...
revivemarketing Posted March 1, 2013 Share Posted March 1, 2013 So, I've read through the info for this addon along with another Stripe add-on for WHMCS and it's not clear to me if this provide what we're looking for. Can you please clarify that with this module we can offer one-time and/or recurring payment processing through Stripe directly from the WHMCS checkout process? Do you have a demo of this add-on in operation? Thanks again. 0 Quote Link to comment Share on other sites More sharing options...
jclarke Posted March 1, 2013 Author Share Posted March 1, 2013 This is a credit card gateway module for WHMCS and can do anything any other WHMCS credit card gateway module can do. WHMCS allows you to charge credits cards once and you can also automatically charge a stored credit card on an invoice due date. The actually card itself is stored at stripe and only the stripe customer number is stored in the WHMCS database. 0 Quote Link to comment Share on other sites More sharing options...
jclarke Posted March 13, 2013 Author Share Posted March 13, 2013 A new version of our Stripe WHMCS Gateway module is now available. What's New? -A currency field has been added to the gateway configuration allowing you to use this module with other supported currencies. -The module has been updated to work properly with WHMCS 5.2.1 as well as previous versions of WHMCS (5.0.x and 5.1.x). 0 Quote Link to comment Share on other sites More sharing options...
Rturner Posted March 29, 2013 Share Posted March 29, 2013 First, thanks for writing such a great piece of software and for giving it to us. Second, what's the best way to verify that stripe.js is working properly and credit cards are not being stored in my database? When I select from tblclients in the database on the command line in mysql I see a last four but nothing in the cardnum field. When I use phpmyadmin I see [bLOB - 0 B] in the cardnum field. Is it working properly? I ask because I integrated stripe with a theme I bought. Thanks again! 0 Quote Link to comment Share on other sites More sharing options...
Organic Posted April 1, 2013 Share Posted April 1, 2013 I use zStripe now. Other than following the install instructions for this addon, is there anything else I need to do to convert to using it for Stripe payments vs zStripe? Thanks for contributing this! 0 Quote Link to comment Share on other sites More sharing options...
mustardman Posted April 16, 2013 Share Posted April 16, 2013 Thanks for contributing this to the community--source code and all! It has replaced the ZigNut module for me and seems to be working great so far. Do customer tokens saved under the zignut module continue to work after the switch to this module? In other words, does information stored under their existing whmcs account including automatic monthly credit card billing continue to work? I have a bunch of customers with stripe tokens. All credit card info is stored on the stripe end. It would be a big problem if all that saved info suddenly stopped working after I switched to this module. 0 Quote Link to comment Share on other sites More sharing options...
mustardman Posted April 16, 2013 Share Posted April 16, 2013 I use zStripe now. Other than following the install instructions for this addon, is there anything else I need to do to convert to using it for Stripe payments vs zStripe? Thanks for contributing this! +1 this question 0 Quote Link to comment Share on other sites More sharing options...
Troy Posted April 17, 2013 Share Posted April 17, 2013 Works great on 5.1 for us. Buy the $15 support option if you haven't already, and Joe can sort you out via ticket at his website. 0 Quote Link to comment Share on other sites More sharing options...
jclarke Posted April 17, 2013 Author Share Posted April 17, 2013 Do customer tokens saved under the zignut module continue to work after the switch to this module? In other words, does information stored under their existing whmcs account including automatic monthly credit card billing continue to work? I have a bunch of customers with stripe tokens. All credit card info is stored on the stripe end. It would be a big problem if all that saved info suddenly stopped working after I switched to this module. I have never used the the zignut module so I can't say for sure, but as long as they were storing the stripe customer id as the gatewayid in WHMCS then it should continue to function as before. 0 Quote Link to comment Share on other sites More sharing options...
JLHC Posted April 27, 2013 Share Posted April 27, 2013 Is this compatible with WHMCS 5.2.4? 0 Quote Link to comment Share on other sites More sharing options...
jclarke Posted April 27, 2013 Author Share Posted April 27, 2013 Yes, this and all of our modules work with WHMCS 5.2.x 0 Quote Link to comment Share on other sites More sharing options...
mustardman Posted April 29, 2013 Share Posted April 29, 2013 (edited) Anyone know why the Stripe.js option fails? I am using default theme and pretty sure I did everything right. Edited April 29, 2013 by mustardman 0 Quote Link to comment Share on other sites More sharing options...
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