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Ditching Kayako to switch Support to WHMCS?


wirenine

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Who has ditched kayako's ticketing system to just use the built-in helpdesk in WHMCS and provide their users a simpler one login experience so they do not have to keep going back and forth between kayako and whmcs.

 

For the admins/support staff, it helps you view client details in one place as well for faster support.

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I'd like to, but the built in helpdesk wasn't quite enough for my needs, though the last time I tried it was a while back. Haven't read about any major changes, so I assume there haven't really been any. I have it integrated with the login share, so that helps make it easier for clients...but can't really upgrade to the newer Kayako either, so long term probably means moving to a different solution.

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