wirenine Posted November 8, 2012 Share Posted November 8, 2012 Who has ditched kayako's ticketing system to just use the built-in helpdesk in WHMCS and provide their users a simpler one login experience so they do not have to keep going back and forth between kayako and whmcs. For the admins/support staff, it helps you view client details in one place as well for faster support. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted November 8, 2012 Share Posted November 8, 2012 I'd like to, but the built in helpdesk wasn't quite enough for my needs, though the last time I tried it was a while back. Haven't read about any major changes, so I assume there haven't really been any. I have it integrated with the login share, so that helps make it easier for clients...but can't really upgrade to the newer Kayako either, so long term probably means moving to a different solution. 0 Quote Link to comment Share on other sites More sharing options...
DigitalEnigma Posted November 9, 2012 Share Posted November 9, 2012 Hi, We're considering this, though hoping WHMCS fix the piping issue we've seen with HTML emails from Outlook 2010 where it seems to add lots of extra BR tags to the imported text spacing the ticket content out far too much. 0 Quote Link to comment Share on other sites More sharing options...
Bubka3 Posted November 9, 2012 Share Posted November 9, 2012 There's also ArcticDesk which is getting a new major version out very soon. We will definitely be converting from built-in helpdesk. WHMCS is a billing system, the support part is just an extra. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.