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New Client Registration - symbols instead of letters


ftohara

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I am not sure what happened here, but I am not able to find any solutions to why on my new client registration form, the "Please choose a security question" has a drop down box full of symbols, some letters - but not an actual question to select from. How do I fix this so that my clients can actually register on my site?

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  • WHMCS Support Manager

Hi,

This means the encryption_hash value in your configuration.php file has been changed since you created the security questions. You'll need to revert it back to the original value so WHMCS can decode security questions, passwords and credit details details encrypted with it.

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