Auto Termination?

[Makeovers]

So, it seems that my clients are being auto terminated after about 3 days each. I was thinking it was because they are not using my name servers, instead using CloudFlares. This is becoming a HUGE hassle.

 

Also, there is nothing in the logs except for the fact that the account was terminated. I am also using cPanel/WHM.

 

I have checked the next due date, and found it to be next month. As for the logs, this is all that it shows:

 

29/09/2012 03:00

Module Terminate Successful - Service ID: 9

System

29/09/2012 03:00

Module Terminate Successful - Service ID: 8

System

29/09/2012 03:00

Module Terminate Successful - Service ID: 6

System

29/09/2012 03:00

Module Terminate Successful - Service ID: 7

System

 

I was thinking that it could be, as said before, that they are using CloudFlare, and the IP's do not match ours. This is what appears in the resolver page.

[easyhosting]

I doubt this is due to Cloudflare, we have many of our clients using Cloudflare without issue. i suggest you open a support ticket with WHMCS and have them look at your installation

[Makeovers]

I have done so. I have not received a reply regarding how to actually fix the issue. I need this to be fixed very soon to keep it from occurring again today.

[Makeovers]

I came to the conclusion that it is most likely the PayPal transaction lookup addon. The accounts that were being terminated were accounts who's purchases were made to a different paypal. I have disabled the addon, and am hoping it to be fixed now.

[WHMCS John]

Hi,

Please include the full activity log entries. It's possible you've configured these products to be fixed term and are therefore being terminated automatically once the Setup > Products/Services > Products/Services > Edit > Pricing tab > Auto Terminate/Fixed Term value is reached.