HumzaB Posted September 21, 2012 Share Posted September 21, 2012 Well, I've recently migrated from ClientExec to WHMCS, now the Invoices are not generating for some reason, even though they're set to generate 14 days in advance [invoices from previous ClientExec clients]. The price has been set properly under the Products/Services field under each customer. I've run the cron script too, but no avail. Any ideas as to why? I'm pretty sure I'm missing something. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 25, 2012 WHMCS Support Manager Share Posted September 25, 2012 Hi, There are a couple of reasons for invoices not generating, the most obvious are that there's a cancellation request for the service ("Disable Auto Renew" ticked for domains) or it's in cancelled, terminated, fraud or expired status. It could also be that the cron job is not being run, please ensure you see "Cron Job: Completed" under Utilities > Logs > Activity Log once per day. If it's neither of those then it's possible an invoice was generated but then deleted by a member of staff - you'd need to check the client's Log tab to see that. As WHMCS never generates duplicate invoices for the same date after deleting an invoice you would need to manually move the Next Due Date forward/back to have a new invoice created. Doing this should get invoice generation going again. If it's none of those please open a support ticket with admin and phpmyadmin access along with the client + service in question for us to investigate. 0 Quote Link to comment Share on other sites More sharing options...
rlservices Posted November 29, 2012 Share Posted November 29, 2012 As WHMCS never generates duplicate invoices for the same date after deleting an invoice you would need to manually move the Next Due Date forward/back to have a new invoice created. Doing this should get invoice generation going again. Ahhh crap! I manually deleted some invoices that were generated thinking they would be regenerated after I finished fixing my import issues. Is there anyway to see which invoices were deleted? Roch Lambert 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted December 3, 2012 WHMCS Support Manager Share Posted December 3, 2012 Hi, You would need to search through Utilities > Logs > Activity Log for the keyword "deleted". You could then refer to the tblinvoiceitems table in the database to see what the contents of that invoice originally was. 0 Quote Link to comment Share on other sites More sharing options...
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