Esi Posted August 15, 2012 Share Posted August 15, 2012 Hi, one client has buyed and payed a domain without hosting plane, we don't manage only it, so client might choose an hosting plane to add to his domain. He might choose this option: "I will use my existing domain and will update the nameservers" but when step go on he receives this error: "This domain already exists in our database so cannot be ordered again" . i think that it isn't correct, how fix it? thank you for answer! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 17, 2012 WHMCS Support Manager Share Posted August 17, 2012 Hi, In that situation you'd untick Setup > General Settings > Ordering tab > Block Existing Domains. 1 Quote Link to comment Share on other sites More sharing options...
Esi Posted August 28, 2012 Author Share Posted August 28, 2012 ok thank you so much, i verify it when i'll have same situation. Regards. 0 Quote Link to comment Share on other sites More sharing options...
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