Jump to content

What to do about questionable orders?


k2zs

Recommended Posts

I had an order show up today that seems like it may be fraudulent to me. The user ordered hosting only and the domain name they registered it for looks suspicious: fvckc0d3r.co.cc .

 

I did a whois on the domain and it's a new domain with 3 records since 6/16/2012. The currently registered IP resolves to the Ukraine, the user provided a New Jersey mailing address, but the GeoIP on the users IP resolves to Ohio with a server name of xl.webmarketinghost[dot]com.

 

Should I cancel the order through WHMCS? I use the simple PayPal billing, will that refund their money without any charges to me?

 

P.S. - Is there any chance they used this method to hack my site or gain access to my PayPal account?

 

Thanks

Scott

Edited by k2zs
another question
Link to comment
Share on other sites

The currently registered IP resolves to the Ukraine, the user provided a New Jersey mailing address, but the GeoIP on the users IP resolves to Ohio with a server name of xl.webmarketinghost[dot]com.

That is without doubt something I'd cancel.

Should I cancel the order through WHMCS? I use the simple PayPal billing, will that refund their money without any charges to me?

Mark it as fraud and cancel. Paypal will refund, but you may need to do so manually depending on what account type you have.

P.S. - Is there any chance they used this method to hack my site or gain access to my PayPal account?

While there's always that chance, it's slim IMHO.

Link to comment
Share on other sites

That is without doubt something I'd cancel.

 

Mark it as fraud and cancel. Paypal will refund, but you may need to do so manually depending on what account type you have.

 

While there's always that chance, it's slim IMHO.

 

Thanks bear,

 

Followed your instructions and it all worked. Paypal refunded their money but there was a .30 fee.

 

Sorry to hear that, you will be missed

@Milliam364, not quite sure what you meant by that but since you only have 3 posts can only assume it's spam...

Link to comment
Share on other sites

I had an order show up today that seems like it may be fraudulent to me. The user ordered hosting only and the domain name they registered it for looks suspicious: fvckc0d3r.co.cc .

 

I did a whois on the domain and it's a new domain with 3 records since 6/16/2012. The currently registered IP resolves to the Ukraine, the user provided a New Jersey mailing address, but the GeoIP on the users IP resolves to Ohio with a server name of xl.webmarketinghost[dot]com.

 

Should I cancel the order through WHMCS? I use the simple PayPal billing, will that refund their money without any charges to me?

 

P.S. - Is there any chance they used this method to hack my site or gain access to my PayPal account?

 

Thanks

Scott

 

 

100% fraud in my book.

 

i suggest you sign up with something like Maxmind and set up fraud protection on your WHMCS, so the system will pick up orders like this and not process them.

Link to comment
Share on other sites

John;230742']Are you sure you clicked the refund button and didn't manually send the payment back to them? When you refund a payment there are no fee's.

 

k2zs may have been refunded the fee Paypal assessed him originally.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated