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new customer - login info


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hey guys, I'm new to this so please bear with me


I think i've done everything needed to host but for some reason after the customer has paid and his account auto set up the customer doesn't get there login info. seems like I missed something or is there a plugin i need?


thanks in advance!

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  • WHMCS Support Manager


Make sure you've selected a welcome email on the product configuration under Setup > Products/Services > Products/Services > Edit. If yes, review Utilities > Logs > Activity Log a the time of ordering which should shed some light on the matter.

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