Error: Smarty Error: unable to read resource: "emailtpl:emailmessage"

[rato_de_asfalto]

I am trying to configurate the Tickets Importing using Email Forwarders pipe and its showing the error of the title. Can someone help me ? I tried everything I could.

[WHMCS John]

Hi,

What you're getting here simply indicates there's a template compiling problem so please try deleting all existing files from the templates_c folder which you can do quickly and easily using the "Empty Template Cache" option in Utilities > System Cleanup. Then also please ensure the templates_c folder is still CHMOD 777 writeable and then give the emails another a try.

[rato_de_asfalto]

Thanks John!