rke211 Posted June 18, 2012 Share Posted June 18, 2012 Im just curious if anyone has ever won one of these against a client so far in total ive had two made including the current one and i lost the last one which cost me the cost of registering the domain name now another client has opened one which again will cost me the price of registering a domain name 0 Quote Link to comment Share on other sites More sharing options...
Bubka3 Posted June 18, 2012 Share Posted June 18, 2012 Dispute (opened via paypal): Call PayPal Customer Service, ask for a dispute specialist and tell them it is a virtual item. Chargeback (opened via bank): Well, if you have forced shipping info from PayPal enabled, then go try to battle it. never mention it is virtual. You might win. 0 Quote Link to comment Share on other sites More sharing options...
rke211 Posted June 18, 2012 Author Share Posted June 18, 2012 Well thankfully this time it was resolved by the client who closed his dispute He was quite surprised that his account got suspended. But if the money isn't in our account than his service isnt going to get done. and thanks ill keep that in mind for the next time it probably happens 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted June 18, 2012 Share Posted June 18, 2012 Before ordering the Domain Name, and if it is a new client, check the email address on their cleint account against the PayPal email address Each case I have had, they have been different Send an email to the client (not the PayPal email address) that the registration of the Domain Name is suspended as the two email addresses do not match and is being scrutinised against fraudulent use Also, add details in your knowledgebase with full details PayPal has improved over this issue recently and if the client does not have the funds in their bank account (the usual cause) you should be notified by PayPal within 6 hours 0 Quote Link to comment Share on other sites More sharing options...
Raven Posted June 18, 2012 Share Posted June 18, 2012 I have just won a cc charge back so it does happen. Allthough i did flood paypal with information screen shots and a phone call or 6 or 16 i lost count 0 Quote Link to comment Share on other sites More sharing options...
vincent_g Posted June 19, 2012 Share Posted June 19, 2012 First thing to do is be sure it's a real client. Maxmind is quite helpful with this although you do get false positives. When in doubt call the client. Since Enom has changed their policy that makes all sales final - taking an order is a gamble as if your client is ligit and he decides to cancel you well maybe stuck with the domain. If the card used is fraud then your stuck - no way out. I don't care about refunding the hosting fees as is nothing lost but time. The domain isn't too costly but it's not fun to loose. Either Paypal or Credit Cards are pretty much the same story. Some have it worse - Gold dealers for instance get stuck for around $1600 on a 1 oz. gold coin when the client reverses the charge. That hurts big time. 0 Quote Link to comment Share on other sites More sharing options...
rkatz0 Posted June 21, 2012 Share Posted June 21, 2012 I see one poster won a cc chargeback with Paypal, quite inspiring! In my experience they just reverse the disputed charge and sit there until the due date comes and you lose. I had one case which a client paid every month for 3+ years and then decided it was fraud so they got the last 2-3 charges reversed by Paypal. I submitted screen shots and all the pertinent information and it seems Paypal did not even review what I sent...sounds like it might be a roll of the dice as to whether the information actually gets reviewed by a competent Paypal employee. Nothing definitive, just my 2 cents. 0 Quote Link to comment Share on other sites More sharing options...
rlshosting Posted June 21, 2012 Share Posted June 21, 2012 If they charged back after the 3rd year, I'd terminate them. They'd recieve no backup or anything. 0 Quote Link to comment Share on other sites More sharing options...
rkatz0 Posted June 21, 2012 Share Posted June 21, 2012 If they charged back after the 3rd year, I'd terminate them. They'd recieve no backup or anything. @rlshosting - We only care about clients we can please on a long term basis. And care we do! If that changes they are no longer in that category. Viciously terminating a client (as opposed to suspending and waiting for them to make the account good) would be considered too much care for a fluff head who decided to reverse charges rather then contact us first. The account was suspended after the chargeback and then of course removed after some time (4-6 weeks I believe) on the Paypal grill. Ok, so that was part of a mission statement! 0 Quote Link to comment Share on other sites More sharing options...
Si Posted June 21, 2012 Share Posted June 21, 2012 Paypal disputes are a joke in the web hosting industry. We've been in business for 13 years, and when these come up, we have maxmind info, screen shots, IP addresses and in some cases a history with the client - we have never won one single chargeback case (I've lost count). Their subscription payment system is more hassle than it is worth. We stopped allowing customers to create subscriptions 4+ years ago. For all these reasons, (as well as the fees charged by paypal) we are looking to drop them as soon as we can. Most customers pay us through our merchant gateway now, and we are bringing in gocardless with the launch of 5.1 - at that point - paypal are gone from our billing options. 0 Quote Link to comment Share on other sites More sharing options...
andygambles Posted June 21, 2012 Share Posted June 21, 2012 Never lost a PayPal dispute. Just respond non-tangible item. Always found in our favour. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted June 21, 2012 Share Posted June 21, 2012 Never lost a PayPal dispute. Just respond non-tangible item. Always found in our favour. but sometimes paypal can turn this on you. non-tangible items do not have PP Buyer Protection, but they also dont have PP Seller Protection 0 Quote Link to comment Share on other sites More sharing options...
leewells Posted June 25, 2012 Share Posted June 25, 2012 I took a little business law in my learning days... One of the things we do is require a signature be faxed or emailed to us that is very clear that the item is virtual and they concede to any dispute that they are in and have been in possession of this virtual item. Basically you work it like rent -- if you call your credit card company, they just simply won't let you get your money back for rent 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted June 25, 2012 Share Posted June 25, 2012 I sometimes buy stuff without logging in on paypal, how do I manage disputes? you can either telephone PP or email them with the transaction number as you would if you were logged in 0 Quote Link to comment Share on other sites More sharing options...
b0r3d Posted June 30, 2012 Share Posted June 30, 2012 you can either telephone PP or email them with the transaction number as you would if you were logged in This is pretty troubling, something i've been worried about for some time. Recently had what appears like a legit customer purchase 5 domains from us. Each he setup what appears legitimate business sites (trendy flash sites) nevertheless i'd be out near $50 for all 5 just on one customer. What i find insane is the 45 day chargeback opportunity buyers are given. You should have 7 days maximum, period unless it's an ebay item. 0 Quote Link to comment Share on other sites More sharing options...
BarrySDCA Posted July 3, 2012 Share Posted July 3, 2012 our paypal disputes are usually lost and typically go like this: new subscriber signs up for services and at that time establishes a paypal payment subscription. the subscription continues w/out issue for months, renewing each month. finally we receive a paypal dispute for 'unauthorized' payment. This is very confusing becuase an unauthorized payment is one in which the paypal account owner has no knowledge of the transaction, did not participate in it and did not benefit. So once they authorized the payment subscription, the 'unauthorized' claim is out the window. the fact is they just want to cancel and are not following the terms of service they agreed to in order for us to establish their service by logging into whmcs and hitting cancel button. We resond to paypal that the subscription is for an online service and it was pre-authorized when the subscriber established the paypal payment subscription. few days later payal responds in the subscribers favor saying the payment was indeed unauthorized. however they do not do anything about the months of renewals that were authorized. Now IMHO, once the paypal payment subscription is setup, it is authorized until the paypal payment subscription is canceled. Paypal does not agree. I actually have experience with a paypal class action lawsuit about 10 years ago, which settled. the root of that case was paypal holding funds w/out cause for months. I am now going after them again for this issue. I have given them every opportuntiy to correct this practice but they don't budge. if this story sounds familiar to you then please contact me. I need to build a 'class' for the case. barry -at- commercialnetworkservices -dot- com thank you 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 3, 2012 Share Posted July 3, 2012 our paypal disputes are usually lost and typically go like this: new subscriber signs up for services and at that time establishes a paypal payment subscription. the subscription continues w/out issue for months, renewing each month. finally we receive a paypal dispute for 'unauthorized' payment. This is very confusing becuase an unauthorized payment is one in which the paypal account owner has no knowledge of the transaction, did not participate in it and did not benefit. So once they authorized the payment subscription, the 'unauthorized' claim is out the window. the fact is they just want to cancel and are not following the terms of service they agreed to in order for us to establish their service by logging into whmcs and hitting cancel button. We resond to paypal that the subscription is for an online service and it was pre-authorized when the subscriber established the paypal payment subscription. few days later payal responds in the subscribers favor saying the payment was indeed unauthorized. however they do not do anything about the months of renewals that were authorized. Now IMHO, once the paypal payment subscription is setup, it is authorized until the paypal payment subscription is canceled. Paypal does not agree. I actually have experience with a paypal class action lawsuit about 10 years ago, which settled. the root of that case was paypal holding funds w/out cause for months. I am now going after them again for this issue. I have given them every opportuntiy to correct this practice but they don't budge. if this story sounds familiar to you then please contact me. I need to build a 'class' for the case. barry -at- commercialnetworkservices -dot- com thank you in your case telephone PP or you can contact them at complaint-response@paypal.com 0 Quote Link to comment Share on other sites More sharing options...
bspiller Posted July 8, 2012 Share Posted July 8, 2012 If it's been a long term customer of mine, I send PayPal logs of usage, Signup dates, tell them how they agreed to the re-occuring billing until cancelled. I also then hit the customer with a $35 NSF fee for all returned payments then eventually end up sending them to collections to recover the damages and costs if it losses via PayPal Dispute. I've been pretty good with winning most of my PayPal disputes unless it was a stolen account/Info and it slipped though the safeguards on order. 0 Quote Link to comment Share on other sites More sharing options...
Nathanael Posted July 8, 2012 Share Posted July 8, 2012 I use to win all my disputes because i send them all kind of screenshots and emails sent, but if they cancel the payment directly calling the credit card company im charged again by paypal. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 8, 2012 Share Posted July 8, 2012 but if they cancel the payment directly calling the credit card company im charged again by paypal. If they cancel the payment direct with their bank (chargeback) then yes Paypal will charge you, but if you can find out which bank they use or if they used Visa/Mastercard (you are entitled to know this information) then you can pass all the information direct onto their fraud department. We had a client do this with us and we found out that they used the same bank as we use, so i contacted our bank business manager, who told us to pass all the info onto the banks fraud department, which we did and about 2 months later we got our money back along with all charges we incurred. I dare say this ex client would have also lost their bank facilities 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.