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New account doesn't do automatic payments


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I have a new client. His first purchase was 2 months ago. It was for:


hosting $XX/month

upgrades: $XXX/Month (configured as product addons)

One-time setup: $XXX


The initial payment (March) went through OK. The next month (April) the charge (for hosting and upgrades) didn't go through automatically (the system said it didn't have the credit card information??). I still had his card information, so I sent it through again. Now this month (May) it isn't going through automatically. I need to fix something.


The system has sent him an invoice, but it isn't charging his card. Why is it not automatically processing the payment? What do I need to do to fix it?


Is there a problem processing a purchase with a setup fee and product addons?


Any help would be appreciated. -Shaun

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  • WHMCS Support Manager


We'll need a little more information to assist you here:


Which payment gateway are you using?

What are your Setup > Automation Settings > Credit Card Charging Settings

What entries you see see under Utilities > Logs > Activity Log on the day you expect their card to be charged?

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