mtnbiz Posted May 15, 2012 Share Posted May 15, 2012 I have a new client. His first purchase was 2 months ago. It was for: hosting $XX/month upgrades: $XXX/Month (configured as product addons) One-time setup: $XXX The initial payment (March) went through OK. The next month (April) the charge (for hosting and upgrades) didn't go through automatically (the system said it didn't have the credit card information??). I still had his card information, so I sent it through again. Now this month (May) it isn't going through automatically. I need to fix something. The system has sent him an invoice, but it isn't charging his card. Why is it not automatically processing the payment? What do I need to do to fix it? Is there a problem processing a purchase with a setup fee and product addons? Any help would be appreciated. -Shaun 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted May 16, 2012 WHMCS Support Manager Share Posted May 16, 2012 Hi, We'll need a little more information to assist you here: Which payment gateway are you using? What are your Setup > Automation Settings > Credit Card Charging Settings What entries you see see under Utilities > Logs > Activity Log on the day you expect their card to be charged? 0 Quote Link to comment Share on other sites More sharing options...
mtnbiz Posted May 16, 2012 Author Share Posted May 16, 2012 It turns out their card was stolen and they got a new card. I went in and the new card was charged correctly. Now I will have to wait until next month to see if it works correctly. Thanks for your help. 0 Quote Link to comment Share on other sites More sharing options...
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