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Product addon Welcome email is not sent or I am wrong?


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When creating an addon I have associated a welcome email to it


customer orders the addon and pays for it.

I go to my whmcs and make the status active


but no welcome email is sent? Most likely I am doing some thing wrong? can you please guide me?

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Check the error logs under utilities > logs > activity log (and email log).


Also confirm that the welcome email you created under setup > email templates doesn't contain any errors (errors in some cases can cause emails not to be sent - specifically smarty errors).


Lastly you'll just need to confirm that the email template is still selected under setup > product addons & that you have "Auto Activate and send Welcome Email on payment" ticked.

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