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Automated Account Creation


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I have my products set up as


Automatically setup the product as soon as the first payment is received



But after they pay I still need to go to Orders>Pending Orders


It says Payment Status complete then I need to click Accept Order


Then it creates the account and sends out the email.


Why do I need to do this? Why is it not automated?

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  • WHMCS Support Manager


WHMCS can indeed automatically provision services, you can specify whether this happens before or after payment, wait until manually approved by a member of staff, or disabled entirely. This is set on a per-product basis, navigate to Setup > Products/Services > Edit > Module Settings tab and the four auto-setup options will be available for you to select.


If the auto-setup is not occurring please begin your troubleshooting by watching the following video tutorial:

If that doesn't help please review Utilities > Activity Log at the time of ordering for any error messages which should explain what the problem is. An explanation of common error messages can be found at:






If you're unable to identify the problem please copy the Activity Log entries into your reply here for us to analyse.

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