msltd12 Posted April 8, 2012 Share Posted April 8, 2012 Busy testing site and get the following every time WHMCS goes to create account. Account still gets created in whm but no email is sent with account details. Have included full details from audit log to so hopefully someone can advise what is going wrong. Have checked and can not see were there is an existing user name as this is the only account on my account. 08/04/2012 21:18 Module Create Failed - Service ID: 4 - Error: Sorry, a group for that username already exists. 08/04/2012 21:18 Running Module Create on Accept Pending Order 08/04/2012 21:09 Running Module Create on Accept Pending Order 08/04/2012 21:08 Module Create on Payment Suppressed for New Client 08/04/2012 21:08 Email Sent to Graham (Invoice Payment Confirmation) 08/04/2012 21:08 Invoice Marked Paid - Invoice ID: 4 08/04/2012 21:08 Added Invoice Payment - Invoice ID: 4 08/04/2012 21:08 Added Transaction - Transaction ID: 4 08/04/2012 21:08 Email Sent to Graham (Order Confirmation) 08/04/2012 21:08 Email Sent to Graham (Customer Invoice) 08/04/2012 21:08 Created Invoice - Invoice ID: 4 08/04/2012 21:08 New Order Placed - Order ID: 4 - User ID: 2 08/04/2012 21:08 Email Sent to Graham (Welcome) 08/04/2012 21:08 Created Client Graham - User ID: 2 Thanks Graham 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted April 9, 2012 Share Posted April 9, 2012 Is this for a standard hosting account or reseller account? 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted April 9, 2012 Share Posted April 9, 2012 >Module Create Failed - Service ID: 4 - Error: Sorry, a group for that username already exists. your control panel is reporting the user/group already exists - try changing the name ... 0 Quote Link to comment Share on other sites More sharing options...
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