leemason Posted March 4, 2012 Share Posted March 4, 2012 No Half Pixels is proud to announce its newest addon: WHMCS Allowed Departments. This module allows you to restrict access to certain ticket departments on your site, have department specific staff being bogged down with requests sent to the wrong department? This addon is here to help. The WHMCS Allowed Departments module allows you to restrict access to certain support departments based on a clients products. So Web Hosting customers could for example be the only ones allowed to submit tickets in the web hosting department, and vice versa for other department/products. Departments can be left open to anyone, restricted by product, client group, or specific clients. The addon is brand new TODAY and is a steal at only £4.00. if you want to take a look visit the product page here with all the features and a nice screenshot. Stay tuned for more addons, and more current addon updates. 0 Quote Link to comment Share on other sites More sharing options...
wootable Posted March 4, 2012 Share Posted March 4, 2012 Just like I want it. Thor 0 Quote Link to comment Share on other sites More sharing options...
Si Posted March 4, 2012 Share Posted March 4, 2012 Bought. Installed. configured. Clients can still see all support depts even though they don't have the product which allows that dept to be displayed. ? 0 Quote Link to comment Share on other sites More sharing options...
leemason Posted March 6, 2012 Author Share Posted March 6, 2012 Bought. Installed. configured. Clients can still see all support depts even though they don't have the product which allows that dept to be displayed. ? can you use my ticket department to discuss this issue, i browse that more often than this forum 0 Quote Link to comment Share on other sites More sharing options...
Si Posted March 7, 2012 Share Posted March 7, 2012 Raised a ticket. Now I find you've deleted my account off your system ? 0 Quote Link to comment Share on other sites More sharing options...
leemason Posted March 8, 2012 Author Share Posted March 8, 2012 Raised a ticket. Now I find you've deleted my account off your system ? Account isnt deleted, maybe you have the wrong password/email combination, ive sent you an email this morning. 0 Quote Link to comment Share on other sites More sharing options...
Si Posted March 9, 2012 Share Posted March 9, 2012 Account isnt deleted, maybe you have the wrong password/email combination, ive sent you an email this morning. I was logged in to the account - raised the ticket. Tried to login later and failed. Tried both email addresses I use. None recognised. (Login details saved in browser and in Roboform). No email received from you. 0 Quote Link to comment Share on other sites More sharing options...
Si Posted March 9, 2012 Share Posted March 9, 2012 Happy to report this issue has been resolved and an update fixing the issue was ready and waiting and had been pre-empted by Lee. I'll leave him to post the details, but it was a logical issue re sub-domains in the scripting and I'm a happy camper. 0 Quote Link to comment Share on other sites More sharing options...
leemason Posted March 9, 2012 Author Share Posted March 9, 2012 thanks for updating the thread Si. for everyone else this issue has been fully resolved and was effecting a small number of site that had the whmcs system in a sub folder from the top level domain. v1.1 is not available for download and works perfectly. 0 Quote Link to comment Share on other sites More sharing options...
wootable Posted March 9, 2012 Share Posted March 9, 2012 v1.1 is not available for download and works perfectly. Not? To bad for the rest of us. 0 Quote Link to comment Share on other sites More sharing options...
leemason Posted March 10, 2012 Author Share Posted March 10, 2012 sorry, bad typo v1.1 IS NOW available. 0 Quote Link to comment Share on other sites More sharing options...
leemason Posted April 5, 2012 Author Share Posted April 5, 2012 V1.2 has just been released. the new version fixes a few issues, and also adds a nice little error message and redirects the user if they try to hard code the URL (prevents bypassing the select department page by adding ?step=2&deptid=) 0 Quote Link to comment Share on other sites More sharing options...
kushalissocool Posted November 18, 2012 Share Posted November 18, 2012 Can this be used for Product Addons? I want a user to have access to a department only if they have a particular Add-on. 0 Quote Link to comment Share on other sites More sharing options...
leemason Posted November 19, 2012 Author Share Posted November 19, 2012 Can this be used for Product Addons? I want a user to have access to a department only if they have a particular Add-on. unfortunatley not, it only works with products, clients, and client groups. sorry 0 Quote Link to comment Share on other sites More sharing options...
kushalissocool Posted November 25, 2012 Share Posted November 25, 2012 Is the code unencrypted? Can I mod it for my personal usage? 0 Quote Link to comment Share on other sites More sharing options...
leemason Posted November 26, 2012 Author Share Posted November 26, 2012 you can purchase the decoded addon product which gives you access to unencoded versions of the module. please be aware that any custom changes to the module mean that support for bugs, breaks etc cannot be covered under the free support terms and would be billed for. this does not effect updates and bug fixes provided by myself. 0 Quote Link to comment Share on other sites More sharing options...
leemason Posted December 5, 2012 Author Share Posted December 5, 2012 Throughout December 2012 No Half Pixels are offering 30% Discount on all product purchases* using the promo code: XMAS Visit the WHMCS Modules page to take advantage of the offer: https://clients.no-half-pixels.com/whmcs-modules *discount applies to whmcs products purchased, not addons or domains 0 Quote Link to comment Share on other sites More sharing options...
sol2010 Posted August 24, 2013 Share Posted August 24, 2013 Hi Would you be willing to tweak this so that it could restrict support staff to certain clients or client groups? There is nothing around that does this currently, and I'm sure demand would be high! How it would work: 1) assign existing clients to a specific new client group - e.g. "Tom's Accounts" (as currently possible in WHMCS) 2) create new administrator e.g. Tom (as currently possible in WHMCS) 3) assign (restrict) administrator Tom to the specific client group "Tom's Accounts" (new) Therefore, administrator (Tom) can only "see" his assigned client group. Additional specific permissions for Tom would still be set as normal in the administrator permissions section (that way giving maximum control over what Tom can actually do). This would mean Tom could not see any of the other clients, or receive tickets etc from other client groups. What do you think? 0 Quote Link to comment Share on other sites More sharing options...
leemason Posted September 1, 2013 Author Share Posted September 1, 2013 Hi Would you be willing to tweak this so that it could restrict support staff to certain clients or client groups? There is nothing around that does this currently, and I'm sure demand would be high! How it would work: 1) assign existing clients to a specific new client group - e.g. "Tom's Accounts" (as currently possible in WHMCS) 2) create new administrator e.g. Tom (as currently possible in WHMCS) 3) assign (restrict) administrator Tom to the specific client group "Tom's Accounts" (new) Therefore, administrator (Tom) can only "see" his assigned client group. Additional specific permissions for Tom would still be set as normal in the administrator permissions section (that way giving maximum control over what Tom can actually do). This would mean Tom could not see any of the other clients, or receive tickets etc from other client groups. What do you think? Hello sol2010, this isnt something "this" module would do as this is more of a client facing module, but i agree it is something which would be highly valuable to some hosts. I will look into this and see if there is anything i can make. thanks for the suggestion. 0 Quote Link to comment Share on other sites More sharing options...
jeffer Posted May 30, 2014 Share Posted May 30, 2014 Is this module still functioning for latest version? Say i have a group of people with service level agreements. Can i give them a different user group so they will be able to send tockets to a high priority inbox? Cheers, Jeffrey 0 Quote Link to comment Share on other sites More sharing options...
leemason Posted May 30, 2014 Author Share Posted May 30, 2014 Is this module still functioning for latest version? Say i have a group of people with service level agreements. Can i give them a different user group so they will be able to send tockets to a high priority inbox? Cheers, Jeffrey hello jeffrey, yes how you set the restrictions is up to you, based on the above description it would work great. And yes it does work with the latest release of whmcs. 0 Quote Link to comment Share on other sites More sharing options...
leemason Posted June 2, 2014 Author Share Posted June 2, 2014 promotion code? If you are not yet signed up to our newsletter you could subscribe on our homepage and you will receive a special newsletter only promo code. We are currently running no other promotions. Regards 0 Quote Link to comment Share on other sites More sharing options...
mnshawe Posted January 4, 2015 Share Posted January 4, 2015 Don't even think to buy any modules from this company all its products fill of bugs and no support ever i opened tickets from 20 Days without any reply 0 Quote Link to comment Share on other sites More sharing options...
leemason Posted January 5, 2015 Author Share Posted January 5, 2015 Don't even think to buy any modules from this company all its products fill of bugs and no support ever i opened tickets from 20 Days without any reply Hello mnshawe, Im sorry you feel this way. Unfortunatley we cant see a ticket for you in our system as we dont know from your username what your account on our system is. If you could let us know we will investigate what has happened with your ticket. Please also bear in mind we have only just returned from the festive period so ticket responses will have been delayed, but to our knowledge no tickets have been left unanswered for 20 days. 0 Quote Link to comment Share on other sites More sharing options...
Ata Posted June 23, 2015 Share Posted June 23, 2015 The main idea of this module is so creative and applicable. In fact I need this specified module. But I expect more explanation in product page. And now the question: Does this product support restriction of expired products? I mean a user has product that expires in 3 days, and user is allowed to post tickets during this time. But I want to user to restricted to post tickets after his/her product expires. Please explain. Regards Ata 0 Quote Link to comment Share on other sites More sharing options...
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