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Mass email clients issue


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I am trying to send an email to all clients with a product set to Suspended

The clients then appear in the email recipient field

I insert the cc: email address I require, subject field and message, then press GO


The typical error message appears :

No Recipients

The criteria selected for this email has resulted in no recipients which means it cannot be sent


I have no idea why, any and all advice welcome

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There needs to be at least one email address in the Recipients field. If there none then this means no clients met the criteria you selected on the previous step.

As above, the criteria are selected and several clients appear in the email TO: field

I then review these clients to make sure these are correct, insert the subject field, and message body


I suspect in IE9 the message body is being ignored


There is a similar issue when creating items in the Knowledgebase

I add an article, but the text disappears and it takes several attempts to save it

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