TheWebsiteGuys Posted October 21, 2011 Share Posted October 21, 2011 Hey guys, Here is my issue http://screencast.com/t/TGFYMPB5t Some tickets are importing fine others are hitting a block. Which has lead to a few questions 1. What does " Only Replies Allowed By Email" Mean in this status area? 2. "Unregistered Email Address" Is there any way to set it to automatically still create a ticket in the system even if the email address is not registered? 3. Has anyone come across a plugin/addon that improves the ticket system to allow full TINYMCE Editor and to import emails in HTML? Thanks guys 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 21, 2011 WHMCS Support Manager Share Posted October 21, 2011 Take a look at http://docs.whmcs.com/Support_Tickets#Departments 1. You've enabled the Pipe Replies Only option 2. Yes, untick the Clients Only option 0 Quote Link to comment Share on other sites More sharing options...
TheWebsiteGuys Posted October 21, 2011 Author Share Posted October 21, 2011 Thanks mate, Makes sense. Loving the Software guys 0 Quote Link to comment Share on other sites More sharing options...
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