Storm3y Posted October 11, 2011 Share Posted October 11, 2011 Hi, I have support ticket notifications setup for my staff. I'm wondering if it's possible for them to reply to the ticket in their email client and the response will be updated in WHMCS and the client alerted. If so how would I go about doing this? Thanks for your help Cheers. 0 Quote Link to comment Share on other sites More sharing options...
WebsiteIntegrations Posted October 12, 2011 Share Posted October 12, 2011 did you set up email piping? 0 Quote Link to comment Share on other sites More sharing options...
singh9211 Posted October 12, 2011 Share Posted October 12, 2011 Ya correct, you should enable Email Piping: Check this link out : http://docs.whmcs.com/Email_Piping 0 Quote Link to comment Share on other sites More sharing options...
Storm3y Posted October 16, 2011 Author Share Posted October 16, 2011 Ah I got this setup cheers. Is it possible for it to not display or send all the bit in the email that is sent below the reply. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 17, 2011 WHMCS Support Manager Share Posted October 17, 2011 This should be stripped out automatically, if not you can add the particular reply breakline your email client uses to tblticketbreaklines in the database. As always before modifying the database please backup. 0 Quote Link to comment Share on other sites More sharing options...
Storm3y Posted October 18, 2011 Author Share Posted October 18, 2011 Any idea what the one for Google is? 0 Quote Link to comment Share on other sites More sharing options...
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