ScrltOTara Posted August 11, 2011 Share Posted August 11, 2011 I have six support departments. 5 only open tickets if sent via an email recognized by the system. The other doesn't require this. When people send emails, they are getting the bounce message that their email address wasn't recognized. How can I prevent this from happeneing? I'd like a ticket to be opened, but don't want to open myself up for spamemrs either. Thanks, 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 11, 2011 WHMCS Support Manager Share Posted August 11, 2011 You can't have it both ways I'm afraid If a ticket is submitted via an unrecognised email address they'll receive the bounce message in reply, otherwise you'll get angry messages from clients saying 'I emailed you but got no response'. 0 Quote Link to comment Share on other sites More sharing options...
ScrltOTara Posted August 11, 2011 Author Share Posted August 11, 2011 I thought since I had one support category that did not require a registered email address, it would automatically go into that one. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 11, 2011 WHMCS Support Manager Share Posted August 11, 2011 Nope, it goes to the department that the email was addresses to and if that's set to client only the ticket won't be accepted. 0 Quote Link to comment Share on other sites More sharing options...
ScrltOTara Posted August 11, 2011 Author Share Posted August 11, 2011 Ok, maybe I'm confused because all of my departments have the same email address, so how does it know which one to send the ticket to? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 11, 2011 WHMCS Support Manager Share Posted August 11, 2011 I'd strongly recommend having separate email addresses for each department. 0 Quote Link to comment Share on other sites More sharing options...
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