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Help: Flagged Ticket email template


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Afternoon WHMCS forums


Apologies if this has been asked previously, I have searched through the forums and also the documentation but could not find any answer.


I am looking at including more information into the email that gets sent to support users when a ticket is flagged to them.


Currently using the default template all the information that the users receive is:



A new support ticket has been flagged to you

Department: XXX Helpdesk

Subject: XXX Outlook

Priority: Medium




I would like to include things like the ticket content, last reply...etc.


Is there a template that I am able to adjust and have just been blind and missed it or is this template not available for editing?


Thank you in advance



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