Assign a ticket to a specific technician not just a department

[traft00]

I would like the ability to assign a ticket to a specific technician not just their department.

 

Occasionally there are tickets that I would like handled by a specific technician and this feature would be very helpful in accomplishing that. Of note we run a different client portal for another one of our companies and that portal includes this feature. We have found it very useful.

[RenatoMN]

In the meanwhile, you can create custom status with the technician name or initials.

[WHMCS John]

You can already flag tickets to a specific member of staff via the Options tab: http://docs.whmcs.com/Support_Tickets#Options_Tab