ScrltOTara Posted July 7, 2011 Share Posted July 7, 2011 I had a colleague ask me to look at their email piping since it stopped working when they upgraded to 4.5.2. I didn't see anything wrong with the setup and nothing had been changed (it had previously been working for years). So, I decided to test my own piping that I know worked a day before the upgrade. Doesn't work. No errors, no bounces, just doesn't do anything. And I didn't change anything in the mail setup, simply used the upgrade zip to upgrade to 4.5.2 Anyone know how to fix this? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 8, 2011 WHMCS Support Manager Share Posted July 8, 2011 Is there anything in Utilities > Mail Import Log? 0 Quote Link to comment Share on other sites More sharing options...
ScrltOTara Posted July 8, 2011 Author Share Posted July 8, 2011 It says: Ticket ID Not Found 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 8, 2011 WHMCS Support Manager Share Posted July 8, 2011 Are you trying to open tickets from your admin email address? It's only possible to reply to existing tickets via email as an admin, not open new ones. 0 Quote Link to comment Share on other sites More sharing options...
ScrltOTara Posted July 8, 2011 Author Share Posted July 8, 2011 I think it is my admin email address, however, I also have an account under that email address. Let me check from another email address that has an account. 0 Quote Link to comment Share on other sites More sharing options...
ScrltOTara Posted July 8, 2011 Author Share Posted July 8, 2011 Ok, that seems to have been the issue.... I am also an admin as well as a client holder on my colleague's WHCMS, so that's why it wouldn't work there either. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
ScrltOTara Posted July 8, 2011 Author Share Posted July 8, 2011 Ok, I figured out the issue and it seems like it's a bug with the latest update, as it did not do this before. Opening a ticket via email works fine. Send to support@, which is how all my ticket departments are set up. However, when I get the ticket, it's from sales@, which is the email in the General Settings (The default sender address used for emails sent by WHMCS), NOT from the support department email address. Soooo, when I hit reply, it won't get piped t the ticket cause it's going to the wrong email address. 0 Quote Link to comment Share on other sites More sharing options...
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