pipe.php errors

[YoungL]

Recently I have been getting lots of complaints from clients who say that when they email for support they are getting their emails returned.

 

The emails are getting through to the ticket system but the user still receives a message stating that the email cannot be delivered:

 

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

 

pipe to | php -q /home/*****/public_html/whmcs/pipe/pipe.php

generated by support@*****

 

The following text was generated during the delivery attempt:

 

------ pipe to | php -q /home/*****/public_html/whmcs/pipe/pipe.php

generated by support@***** ------

 

PHP: Error parsing /usr/local/lib/php.ini on line 808

 

I have ensured that the pipe.php and its parent directories are CHMODDED to 0755 and have the correct ownership. I also tried them as 0777 just to check!

 

This used to work before and I haven't changed anything but it now no longer works correctly. This is making my business look unprofessional. Could someone please help me please.

 

Regards,

[sportbikes]

same issue here. Mail goes through and is logged in mail log and in support tickets, yet sender of email receives a Failure notice??

[WHMCS John]

What's the bounce message? That's the important part as it explains what error is occurring.

[laszlof]

What is on line 808 of your php.ini file?

[sportbikes]

Sorry - I responded, but think I timed out and thought it posted - busy day

 

Reminder

- client send Tech and email

- Tech (WHMCS) receives email and ticket is sucessfully opended.

- client receives their copy of the ticket

- client also receives a Mail Rejection Notice...

 

Here is the detailed rejection notice

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

 pipe to |/home/stuff/public_html/billing/pipe/pipe.php
   generated by tech@netnstuff.com

The following text was generated during the delivery attempt:

------ pipe to |/home/stuff/public_html/billing/pipe/pipe.php
      generated by tech@netnstuff.com ------

PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20060613/ffmpeg.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20060613/ffmpeg.so: cannot open shared object file: No such file or directory in Unknown on line 0

------ This is a copy of the message, including all the headers. ------

 

UPDATE - pipe.php is set to 755 and I'm using the 4.5.2 version - also tried the earlier 4.4.1 version - same error

Edited July 18, 2011 by sportbikes

[sportbikes]

Don't have SSH access to php.ini at this time.

Do you have a specific parameter I should check? As I can access PHP Info through WHMCS

[sparky]

Your answer is right there

Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20060613/ffmpeg.so'

fix that error and it should work as normal.

[sportbikes]

FYI -

The PHP extension 'ffmpeg.so' was being loaded in my php.ini file. I've removed this from the php.ini configuration, and I no longer receive that warning.