easyhosting Posted May 13, 2011 Share Posted May 13, 2011 Hi All I have a client who recently registered an account with a .name tld. when this client goes into his client area and chooses to use the quick links to cpanel/webmail/WHM it just directs him to the login boxes. I have checked this by logging i as the client and get the same result, so i checked several other clients accounts to see if this was a common problem, but all work perfect. it seems to be just this 1 account that is using the .name tld. has anyone else come across this and if you does anyone know of a fix for this 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted May 13, 2011 WHMCS Support Manager Share Posted May 13, 2011 Does it have a login failed message? If you copy and paste the username/password from WHMCS are you able to login with them? 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted May 13, 2011 Author Share Posted May 13, 2011 Does it have a login failed message?If you copy and paste the username/password from WHMCS are you able to login with them? Hi John their is no error messages it just direct you to the whm/cpanel login box screenshot whm1.jpg shows the 3 quick link buttons pressed screenshot whm2.jpg shows where you are directed too all other accounts in my whmcs will open whm/cpanel/webmail if the quick link buttons are used 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted May 13, 2011 Author Share Posted May 13, 2011 managed to sort it out, i just terminated clients hosting account and then reset it up and it is now work. 0 Quote Link to comment Share on other sites More sharing options...
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