Client Area Invoices

[computers.wheneva]

Hi All,

 

Is there any particular reason why whmcs is doing this.

 

On the clientarea home page it is showing that there are 2 invoices outstanding, but if you click on the My Invoice it shows that there are more that the two invoices.

 

I have noticed that if you try to make an payment or mass payment on the outstanding invoices it adds it as another entry under My Invoices.

 

I have included some screenshots.

Edited April 23, 2011 by computers.wheneva

[computers.wheneva]

Could it be that there is a incorrect setting I have selected in the setup somewhere.

 

Thanks

 

Computers Wheneva

http://www.wheneva.co.za

[sohouk]

I have not got round to reporting this, but we have the same trouble.

 

If there are a number of invoices outstanding and the client attempts to pay all the invoices (mass payment) then a duplicate invoice is created which contains the numbers of the individual invoices.

 

As a secondary problem, whilst the but does not pay them it does redirect to our KB - even though the KB link does not appears.

 

Trevor

[othellotech]

the client attempts to pay all the invoices (mass payment) then a duplicate invoice is created

consolidated invoice, not duplicate - and when they pay it, it correctly marks the original invoices as paid - no difference to if they'd done an add-funds and anually paid the invoices.

[Miron]

Hi, it's a normal thing.

On the main client area page are displayed only original invoices.

When you click on "Pay All", original invoices are grouped into one invoice that you can pay. Every time when you click on "Pay All" there is created one new merged invoice from original invoices.

Just login to admin area and delete duplicated group invoices and that's all.

[01jack]

Miron said:

 

Every time when you click on "Pay All" there is created one new merged invoice from original invoices.

Just login to admin area and delete duplicated group invoices and that's all.

 

To my thinking this is not good at all, and seems to be a design flaw that needs to be corrected. Our customers have often asked why there are duplicate invoices, and having to manually delete them each time this happens is far from ideal. The 'Pay All' feature should check if a merged invoice already exists somehow, instead of just creating a new merged invoice each time 'Pay All' is clicked.

 

Many thanks.

[01jack]

Hi,

 

Could someone from WHMCS just confirm that this duplicate invoice issue ('Pay All') is being addressed and fixed, and is there any way we could get a patch for this that we can apply before the next version of WHMCS is released? A quick patch would be really great

 

(P.S. we have now had many clients asking us why they still have an outstanding invoice even though they have paid it - this makes for a a very bad customer relationship because it keeps happening).

 

Thanks

Edited October 10, 2011 by 01jack

[klib]

This sounds like a problem with your payment module, if the client is paying by Credit Card and the order is processed successfully then WHMCS will mark all invoices as being paid. I would take a further look into what your clients are using to make payment to resolve the problem.

[01jack]

"Could someone from WHMCS just confirm" ... - thanks

[WHMCS John]

I don't believe there are plans to stop clients from creating multiple mass-pay invoices if they want to in v5.

[01jack]

Perhaps the issue is not properly being understood? How can generating a separate invoice each time you click on 'Pay All' not be something that needs to be fixed?