Alistair Posted December 13, 2010 Share Posted December 13, 2010 I think it would be quite useful if support ticket responses could be compatible with the following pre-typed / response-template example: Dear {$client_first_name} Kind Regards John Doe Just like email templates can have variables, could support tickets have this too? 0 Quote Link to comment Share on other sites More sharing options...
Daniel Posted December 13, 2010 Share Posted December 13, 2010 I agree, I've been meaning to request this a few times 0 Quote Link to comment Share on other sites More sharing options...
Snowman Posted December 15, 2010 Share Posted December 15, 2010 i myself wouldn't want this, nothing worse than me submitting a ticket at various help desks myself as the tech and instead of the response being addressed to me its the boss's name there instead... just a personal annoyance 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted December 15, 2010 Share Posted December 15, 2010 You could make it so {$signature} is customizable per admin. This is how Kayako does it. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted December 15, 2010 Share Posted December 15, 2010 yes this would be handy as i hate it when you submit any ticket and dont even get a reply apart from the one saying a ticket has been submitted. 0 Quote Link to comment Share on other sites More sharing options...
Alistair Posted January 16, 2011 Author Share Posted January 16, 2011 i myself wouldn't want this, nothing worse than me submitting a ticket at various help desks myself as the tech and instead of the response being addressed to me its the boss's name there instead... just a personal annoyance That would be fine, you just wouldn't put it in your ticket response template. 0 Quote Link to comment Share on other sites More sharing options...
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