mobile4 Posted December 7, 2010 Share Posted December 7, 2010 This is one of ridiculous replies I have seen. I submitted a question through the pre-sales online form. End up, the answer from a staff named "Andrew" asking me to submit the question again since I was not using registered email address. He did not address my question at all. I am shocked since it is a pre-sales ticket. Why I need a registered mail address before using it. If WHMCS requires this, they should deny the access before I register. I am concerning the knowledge standard of their support staff. Do any guys have similar experience? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted December 7, 2010 WHMCS Support Manager Share Posted December 7, 2010 My apologies, we do each answer hundreds of tickets a day so sometimes it's easy to overlook which department a ticket has been submitted to. Also you'd be surprised how many people submit support questions to the sales department, so if your enquiry was of a particularly technical nature that could explain why you received such a response. If you simply reply to the ticket explaining it's a pre-sales question and not a support issue we'll be happy to answer it. 0 Quote Link to comment Share on other sites More sharing options...
mobile4 Posted December 7, 2010 Author Share Posted December 7, 2010 Hi John, Here is my ticket link. I am really looking for a billing solution. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
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