New tickets showing as Answered.

[soapitup]

I have just set up email piping and everything seems to be working fine except for one thing, when a ticket is submited it is showing up in admin as "answered" and althogh I am not 100% why but it seems to be replying with my message saying go to the admin area to view ticket.

 

Anyone know what I am doing wrong?

 

Thanks,

Shane

[WHMCS WayneX]

Hi

 

Are you saying that the admin auto reply message template for a new ticket being opened is being appended to the ticket?

[soapitup]

Hi

 

Are you saying that the admin auto reply message template for a new ticket being opened is being appended to the ticket?

 

Yes I think so, the system is adding my notification to the clients message automatically. So the message reads...

 

______________________________________________

 

A new support ticket has been opened.

 

 

Client: Shane #2

Department: Client Support

Subject: Tuesday Test

Priority: Medium

 

 

---

Tuesday Test

---

 

 

You can respond to this ticket by simply replying to this email or through the admin area at the url below.

 

 

http://evocart.co.uk / clients / admin /supporttickets.php?action= viewticket&id

[WHMCS John]

That sounds to be like one of your admins has the same email addresses as a support department. Make sure there isn't a conflict.

[soapitup]

Someone said that to me yesterday but didn't understand what they meant untill you just replied with the same answer. Anyway I just checked and that was the problem, both were set at support@ so changed the administrators emails and all working fine now.

 

Thanks for your help,

Shane