Reza Posted November 20, 2010 Share Posted November 20, 2010 Hello, I've installed email piping using email forwarders just like the tutorial. When customer send an email, a ticket will be created but a delivery email containing some errors will be sent to the sender. I tried another variations of the forwarder command but it didn't solved my problem. Anyone have a solution for my issue? Reza 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 22, 2010 WHMCS Support Manager Share Posted November 22, 2010 CHMODing the pipe/pipe.php file to 755 should resolve this. 0 Quote Link to comment Share on other sites More sharing options...
Reza Posted November 22, 2010 Author Share Posted November 22, 2010 I've set it on 777 but still getting error 0 Quote Link to comment Share on other sites More sharing options...
pmatra Posted November 30, 2010 Share Posted November 30, 2010 Have you figured the fix yet? 0 Quote Link to comment Share on other sites More sharing options...
bobrandklev Posted December 1, 2010 Share Posted December 1, 2010 FYI I was having the same problem, searched the forums, found this post, went and re-read in the installation tutorial again and found my problem. I was testing using my email account which was the same as the email for my account in WHMCS. I tested from a personal email account and it worked perfectly! Another FYI I use Google for my email so I went into my WHMCS admin account and added "+support" to my email name and it worked! So my admin bob@mydomain.com changed to bob+support@mydomain.com Google ignores the "+" but it's good for filters and labels and WHMCS 0 Quote Link to comment Share on other sites More sharing options...
pmatra Posted December 1, 2010 Share Posted December 1, 2010 It works now. Funny thing, it must be the permissions. I just tried it at 755 and it works. Thanks that is interesting about the google thing. I don't know if I really understand what you mean. pete 0 Quote Link to comment Share on other sites More sharing options...
bobrandklev Posted December 1, 2010 Share Posted December 1, 2010 Sorry let me clarify the Google setup: Let's say my Google email is bob@gmail.com and I setup myself as an admin in WHMCS and also use bob@gmail.com as my account email. Next I setup a private support department called tickets@mywhmcs.com server so when a client sends me a request for help I send/forward that email to tickets@mywhmcs.com and I have it set to auto create a ticket. I can address the problem or one of my people. Problem is WHMCS will not accept and create a ticket from an email that matches the admin account. So it won't take an email from bob@gmail.com because the admin account is also bob@gmail.com. So gmail will accept the "+" sign so in WHMCS I set my email for my admin account to be bob+support@gmail.com. Now the WHMCS system will accept and create a ticket from bob@gmail.com I hope this helps 0 Quote Link to comment Share on other sites More sharing options...
pmatra Posted December 1, 2010 Share Posted December 1, 2010 I have never heard of that, cool. For someone like me who has a dozen email addresses testing was easy 0 Quote Link to comment Share on other sites More sharing options...
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