Sam86 Posted November 13, 2010 Share Posted November 13, 2010 So, testing out the 15day WHMCS trial, and I keep running into "License Invalid" errors. License Invalid Your license key Trial-36xxxxxxxxxxxx3c is invalid. Possible reasons for this include: An incorrect license key has been used The IP Address your system is using has changed The domain you are using has changed The directory you are using has changed You can reissue your license from the WHMCS client area to save the new IP, Domain & Directory settings and get your WHMCS system working again. Got a new license key? Click here to enter it It was working fine, I changed the name of the folder, noticed the license restrictions so I named it back. It then worked fine, I added a payment gateway and proceeded to add the 2nd, but now it's returned to the Invalid License error. Test Installation: Error appears when connecting to: http://www.bybservers.co.uk/WHMCS/admin/ Valid IP: 10.1.6.82 (LCN.com hosting, IP has not changed) Valid Domains: bybservers.co.uk,http://www.bybservers.co.uk Valid Directory: /www/sites/6e2/b33/www.bybservers.co.uk/web/WHMCS Any help would be great. 0 Quote Link to comment Share on other sites More sharing options...
vchosting Posted November 13, 2010 Share Posted November 13, 2010 Hi For license issues you need to raise a support ticket with WHMCS direct for this to be resolved. It will be due to either a directory change, a change of IP address, or a change of domain. 0 Quote Link to comment Share on other sites More sharing options...
rlshosting Posted November 14, 2010 Share Posted November 14, 2010 Go into the whmcs.com client area and refresh your license key. You should also change the domain name after you login as well. 0 Quote Link to comment Share on other sites More sharing options...
vchosting Posted November 15, 2010 Share Posted November 15, 2010 Go into the whmcs.com client area and refresh your license key. You should also change the domain name after you login as well. This does depend on what type of license he has and who he got the license from. He may not have the ability to re-issue his license. If it reguarly keeps working and then failing periodically with no changes being made the license records will need to be looked at by WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 15, 2010 WHMCS Support Manager Share Posted November 15, 2010 Free trial licences cannot be reissued from the client area, so you'll just need to open a support ticket. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.