Managing Sales emails

[lightbeing creations]

I've got a department set up for Sales as with Support but am unsure how to keep a track of email conversations within WHMCS.

 

Support is easy, as there's a dedicated section, but there doesn't seem to be such a system for Sales (or other departments) so am using my email client Thunderbird to carry on with Sales emails.

 

Is it possible to keep a track of things?

[WHMCS John]

If you configure email piping than all emails sent to your support departments will appear within WHMCS, so you no longer need to use Thunderbird to check those inboxes: http://wiki.whmcs.com/Email_Piping